Sector
AI for Logistics & Transport
Shipment status, incidents and multi‑party coordination without overwhelming your team. Cerebro AI connects TMS, ERP and carrier portals to respond in real time.
Real‑time trackingIncidentsKey customersOmnichannel
–50% calls
Status queries automated.
24/7
Consistent replies on web, email and WhatsApp.
Priority
Rules for critical customers and shipments.
- We read tracking events and SLAs to inform before the customer asks.
- We classify incidents and assign them to the right team with full context.
- Daily alerts and summaries for management with root causes and risks.
What AI can do here
- Answer shipment status across all channels using live data.
- Log, classify and prioritise incidents according to business rules.
- Provide daily summaries of risks, delays and affected customers.
- Trigger proactive communication for relevant incidents.
Processes to automate first
The highest‑volume and noisiest point, to relieve the team.
- Tracking queries across all channels.
- Incident logging and classification.
- Escalation with context to operations when needed.
- Communication to strategic customers according to SLA.
Impact we measure
Operational and experience metrics.
- % of queries resolved automatically.
- Average response and resolution times.
- Incidents grouped by root cause.
- Workload of operations and support teams.
Why Xbrania for logistics
- Integration with TMS, ERP and carrier portals.
- Roles, permissions and traces for audit.
- Real multichannel approach (web, email, chat, WhatsApp).
- Fast pilot and scale‑up by routes or regions.
Caso tipo
International logistics operator
Real‑time answers and less noise in support.
- Status queries handled by AI on web, email and WhatsApp.
- –50% calls asking “where is my shipment?”.
- Incidents grouped by cause to prioritise actions.
Does this fit your context?
If you manage shipments, incidents and multiple actors, we can see together where AI brings the most impact.