Sector

AI for eCommerce & Retail

We automate support, post‑sales and logistics without losing your brand tone. A Cerebro AI connected to your eCommerce, CRM and carriers reduces tickets, accelerates sales and improves operational visibility.

Omnichannel servicePost‑sales & returnsLogisticsConversion

–60% tickets First‑level support automated.

+20% conversion For questions on size, timing or compatibility.

24/7 Consistent answers across all channels.

Production‑ready processes: support, returns, logistics incidents and recommendations.
Connected to your stack (CMS, payment gateway, TMS, CRM) with observability and traces.
We start with a focused pilot and measure ROI from day one.

Schedule a strategy call See case studies

What AI can do here

Handle orders, returns and exchanges with rules by country/campaign.
Detect logistics incidents and notify the customer before they ask.
Recommend products based on stock, variants and preferences.
Escalate to humans only when it adds value, keeping full context.

Processes to automate first

We start with high‑volume, high‑friction tasks to generate quick impact.

First‑level support: order status, changes and returns.
Incident management with carriers and proactive communication.
FAQs on catalogue, sizes and compatibility.
Post‑sales follow‑up and cart recovery with AI.

Impact we measure

Clear indicators to see whether automation is working.

% of queries resolved automatically vs. escalated.
Response times by channel and case type.
Conversion at key moments (size, timing, availability).
Repeat purchase and post‑sales satisfaction.

Why Xbrania for eCommerce

Cerebro AI as an internal app: control, governance and traceability.
Integrations with CMS, TMS, CRM and payment gateways.
Security, roles and policies by country or brand.
Fast delivery: pilot in weeks, with metrics.

Caso tipo

Growing online retail

Home‑decor eCommerce with a large catalogue.

We connect Cerebro AI to the eCommerce platform, logistics and CRM.
–60% time spent on first‑level support.
+20% conversion in questions about size and delivery times.

View detailed case Schedule a strategy call about your store

Does this fit your context?

If you manage an eCommerce or store network with a high volume of interactions, we can review together which processes to automate first.

Schedule a strategy call See case studies See services