Knowledge layer
Brings together documents, FAQs, processes, catalogues and internal policies in a structured and governed way.
- Versioning of key information for support and operations.
- Clear sources of truth by area, country or business unit.
Cerebro AI
The intelligence layer that orchestrates your business, not just another chatbot.
It’s not “just another bot”, but the central software and AI layer we design for your company: it understands your processes, coordinates AI agents and takes action on your systems with clear business criteria, defined permissions and impact metrics.
This “AI brain” becomes the place where your operational knowledge, your rules and the real‑time view of what is happening with orders, cases, operations and customers actually live.
What it is in practice
A central layer (internal applications, data and rules) where context, rules and actions meet.
- Understand your context: products, services, processes, exceptions, key customers and operational documentation.
- Coordinate agents: define what they can do, what limits they have and how they share the work.
- Interact with your systems: read and write in CRM, ERP, eCommerce, ticketing or internal tools.
Example
A day with Cerebro AI
One agent serves a customer on WhatsApp, another prepares a B2B proposal and a third generates a daily report for leadership. All work on the same Cerebro AI, with the same rules and the same history.
- Customer information is not duplicated or lost between channels.
- Exceptions are handled following criteria agreed with you.
- Leadership sees impact on timings, workload and opportunities.
Layers of Cerebro AI
A modular architecture so you can evolve the system without rebuilding it each time, and without redoing integrations or processes from scratch.
Rules and permissions layer
Defines what AI can do, under which conditions and with which limits, avoiding “black box” decisions.
- Limits, approvals and priorities by type of case.
- Specific policies by customer, product or market.
Agents layer
Specialised agents for customer service, operations, sales, internal support or leadership.
- They share context and decisions with the same Cerebro AI.
- New agents can be added without starting from scratch.
Integrations layer
Connectors to your current systems to read and act on real data without duplicating work or breaking processes.
- Integrations via APIs, webhooks or dedicated connectors.
- Respect for your stack: we don’t force you to change tools.
Observability layer
Metrics, logs and dashboards to understand what AI is doing, with what results and where to adjust.
- Indicators by channel, case type and agent.
- Alerts on errors, exceptions or bottlenecks.
Security and governance layer
Access, audit and guardrails so that AI complies with your internal policies, industry rules and applicable regulations.
- Roles and permissions by area, country or customer.
- Action and change logs for audit.
What day‑to‑day looks like with Cerebro AI
It’s not just about technology, but about how your teams’ way of working changes.
Operations
Less internal friction
Teams stop chasing information across systems or people. Cerebro AI gathers context and proposes concrete actions for each case.
Customers
Faster responses
Common questions, order status, appointments or incidents are resolved in minutes, not hours or days, while keeping your brand voice.
Leadership
Better decision‑making
AI‑generated reports from multiple sources, focused on the indicators that really matter for your business.
Less internal friction
The team stops chasing information across systems and people; Cerebro AI centralises context and next steps.
- Single view per order, case or file.
- Suggested and automatable actions from one place.
Consistent experience
Answers stay coherent even if the channel or human agent changes, because the logic lives inside Cerebro AI.
- Tone and limits defined with you, not by each agent.
- Unified interaction history per customer.
Data‑driven decisions
AI‑generated reports from multiple sources, focused on operational impact and real opportunities.
- Indicators by country, business line or site.
- Identification of recurring patterns and bottlenecks.
How we start a Cerebro AI with you
A step‑by‑step approach designed to learn fast without putting your operation at risk.
- 1. Quick diagnosis: we understand key processes, involved systems and pain points.
- 2. Architecture design: we define Cerebro AI, initial agents and priority integrations.
- 3. Focused pilot: we deploy Cerebro AI in a specific area and measure impact.
- 4. Scale‑up: we extend capabilities to new processes, teams or countries depending on results.
Does a Cerebro AI make sense for you?
If you manage complex processes, multiple systems and distributed teams, very likely yes. A first conversation will help us validate where it would have the most impact.