Core layer
Cerebro AI as a web application
Cerebro AI is not just an isolated model: it is a custom layer of software and AI that concentrates knowledge, business rules
and visibility over what is happening in your organisation.
- Custom‑built on top of your stack and systems.
- Secure access for your teams, with roles and permissions.
- Dashboards and views tailored to each area.
Agents
AI agents for each area
Specialized agents for customer service, sales, support or operations, all working on the same shared data and rules.
- Omnichannel service: web, WhatsApp, email, internal chat…
- Smart escalation to humans when it adds value.
- Unified interaction history per customer.
Integrations
Connection to your systems
We connect this central architecture with CRM, ERP, eCommerce, ticketing systems or internal tools so that AI can read
and act on real data.
- Integrations via APIs, webhooks or dedicated connectors.
- Respect for your existing systems: we don’t force you to replace them.
- Action logs for audit and control.
Leadership
Executive visibility
This central layer gives leadership a consolidated view of processes, incidents and opportunities, without having to log into every system.
- Key indicators by area, country or business line.
- Executive summaries generated by AI.
- Alerts on risks and bottlenecks.
Teams
User experience for real teams
Your teams interact with internal applications and AI agents through interfaces designed for their day‑to‑day, not for a demo. AI fits
into their workflow.
- Clear interfaces for operations, support or sales.
- Training and guidance on how to use the tool.
- Space for feedback and continuous improvement.
Evolution
Architecture ready to grow
We design this Cerebro‑style architecture with the future in mind: new agents, new channels, changes to AI models or to your business.
- Modular structure to add capabilities without rebuilding everything.
- Ability to incorporate new connectors or data sources.
- Regular reviews of the architecture and business impact.